jojoy Terms of Use

When you create an account on jojoy, you agree to our terms of use. These terms set out the rules for account opening, deposits and withdrawals, game play, bonus terms, and dispute resolution. We've written them in plain language so you understand what we expect from you and what you can expect from us.

Our services are available only where local law permits. By accessing jojoy, you confirm that you are in a jurisdiction where online gaming is legally permitted and that you comply with all applicable local regulations. We do not offer our platform in jurisdictions where online wagering is prohibited by statute.

Account opening and eligibility on jojoy

To open an account on jojoy, you must be of legal age in your jurisdiction and not a resident of any territory where our services are prohibited. When you sign up, you provide an email address, choose a username and password, and confirm your contact details. We send you a verification email—click the link to confirm your account is active.

You are responsible for keeping your password confidential. If someone else accesses your account using your credentials, we are not liable for any losses or unauthorized transactions. If you suspect unauthorized access, contact our support team immediately through the in-app help feature or email.

We reserve the right to suspend or close your account if we believe you are violating these terms, engaging in fraudulent activity, or using jojoy in a jurisdiction where our services are prohibited. If we close your account, we will return any remaining balance to your registered payment method, subject to verification windows.

Deposits, withdrawals, and payment methods on jojoy

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. When you deposit, your funds are credited to your jojoy account immediately. We do not charge deposit fees, though your payment provider may apply their own charges.

Withdrawals are processed to the same payment method you used to deposit. We process withdrawal requests subject to standard verification windows, which depend on your payment method and account history. Funds typically return to your e-wallet or bank account within a few hours to one business day. We do not guarantee specific withdrawal timelines.

If a withdrawal is delayed or fails, we will investigate and contact you. If funds cannot be returned to your original payment method, we will work with you to find an alternative. We do not charge withdrawal fees, though your payment provider may apply their own charges.

Bonus terms and conditions

From time to time, we may offer bonuses or promotional credits to new or existing players. Any bonus offer will include specific terms—such as minimum deposit requirements, wagering conditions, game restrictions, or expiration dates. You must meet all stated conditions to claim or use a bonus.

Bonuses are not withdrawable as cash unless explicitly stated. If you withdraw your account balance before meeting bonus conditions, any unclaimed bonus will be forfeited. We reserve the right to modify or cancel bonus offers at any time. If you have questions about a specific bonus, contact our support team.

Game play and account activity on jojoy

When you play games on jojoy—whether sportsbook bets on Liga 1 or Piala AFF, live-dealer tables, or slot games—your account balance updates in real time. All transactions are recorded in your account history, which you can review anytime.

We do not guarantee any outcome or return on your play. Games are subject to chance, and results are determined by the game provider's mechanics. We do not offer guaranteed wins, guaranteed earnings, or any promise of profit.

If you believe there is an error in your account balance or a transaction, contact our support team immediately. We will investigate and correct any genuine errors. If we find that a transaction was processed correctly according to game rules, we cannot reverse it.

We at jojoy operate with transparency. Our terms are clear, our payment methods are local, and our support team is available to help when you need us.

Account verification and KYC

During your first withdrawal or at any time, we may request additional information to verify your identity. This may include a copy of your identification document, proof of address, or other information required by regional financial regulations. We collect this information to comply with anti-money-laundering laws and to protect your account.

We keep all verification documents confidential and secure. We do not share your personal information with third parties except as required by law or to process your withdrawal. For more details about how we handle your data, see our Privacy policy

Dispute resolution and complaints

If you have a complaint about your account, a transaction, or our service, contact our support team through the in-app help feature, email, or live chat. We will investigate your complaint and respond within a reasonable timeframe. If we cannot resolve the issue to your satisfaction, we will explain our decision and the reasons behind it.

If you believe we have violated these terms or acted unfairly, you may escalate your complaint to our senior management team. We will review your case and provide a final response. If you remain unsatisfied, you may pursue legal remedies available in your jurisdiction.

We are not liable for any indirect, incidental, or consequential damages arising from your use of jojoy, including loss of profits, loss of data, or reputational harm. Our total liability to you is limited to the amount of your account balance at the time of the claim.

Jurisdiction and applicable law

Our services are available only where local law permits. We do not offer jojoy in jurisdictions where online gaming is prohibited. By accessing jojoy, you confirm that you are in a jurisdiction where our services are legally permitted and that you comply with all applicable local regulations.

Users are responsible for verifying that access and use of jojoy comply with their own jurisdiction's applicable law. We are not responsible for any legal consequences arising from your use of jojoy in a jurisdiction where it is prohibited.

Changes to our terms

We may update these terms from time to time to reflect changes in our service, legal requirements, or business practices. We will notify you of material changes by email or through a notice on jojoy. Your continued use of jojoy after such notice constitutes your acceptance of the updated terms.

If you do not agree with any changes, you may close your account and request a withdrawal of your balance. We will process your withdrawal according to our standard procedures.

For questions about these terms, contact our support team through the in-app help feature or visit our FAQ page. You can also review our Privacy policy and Legal notice for additional information about how we operate jojoy.