jojoy Casino & Sportsbook Data Care
This page describes what we collect when you use jojoy and how we keep that data protected. We at jojoy take your privacy seriously. When you create an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or join a Liga 1 sportsbook session or live-dealer table, we handle your personal and financial information with care and transparency.
Our privacy practices reflect the reality of modern online entertainment. We collect data to verify your identity, process deposits and withdrawals, deliver our platform on your phone, and comply with regional regulations. We do not sell your data to third parties. We encrypt sensitive information in transit and at rest. We allow you to review, update, or request deletion of your data anytime.
This policy outlines what we collect, how we use it, who may access it, and your rights under our data practices.
What we collect on jojoy
We collect several categories of data to operate jojoy and serve you securely. When you sign up, we collect your email address, username, and password. We ask you to confirm your email before your account becomes active—this is a standard security step.
When you deposit or withdraw, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we see your transaction history within jojoy but do not store your e-wallet login credentials. For bank transfers via e-wallet, mobile banking, local payment, or online payment, we collect the bank account holder name and account number only to process your withdrawal. We do not retain full bank details after the transaction clears.
During your first deposit or withdrawal, we request identity verification (KYC). We ask for a government-issued ID copy and a proof of address (utility bill or bank statement). This is a regulatory requirement we undertake to protect your account and comply with regional financial rules. We store these documents securely and use them only for identity verification.
Gameplay and activity data on jojoy
We collect data about your activity on jojoy to improve our service. This includes which games you play (Liga 1 sportsbook, live-dealer tables, slot games), your betting history, your account balance, and your session times. We also collect technical data: your device type (Android or iOS), your browser version, your IP address, and error logs if the app crashes.
We use this data to optimize game performance on mobile, personalize your experience (e.g., showing you tables with lower minimum bets if that matches your play), and detect fraud. We do not use your data to profile you for marketing to third parties. We do not sell your betting history or personal information to other companies.
How we use your data
Our use of data on jojoy follows a clear principle: we use it to serve you, protect you, and comply with law. We use your email to send account notifications (login confirmations, deposit receipt, withdrawal status). We use your phone number (if provided) only to verify your identity during account recovery or unusual activity alerts.
We use your payment information to process deposits and withdrawals and to detect fraudulent transactions. If your e-wallet or mobile banking deposit fails, we contact you to help resolve the issue. If we detect unusual activity (e.g., a withdrawal to a new bank account), we may ask you to confirm the action before processing.
We use your gameplay data to improve jojoy's performance, identify bugs, and optimize the user interface for mobile phones. For example, if many players experience lag during Liga 1 pre-match betting, we analyze that data and upgrade our servers. We anonymize this data whenever possible—we analyze aggregate patterns (e.g., "players in Jakarta prefer live tables at 8 PM") rather than individual profiles.
Your privacy rights on jojoy
- You can view your personal data anytime by logging in and visiting account settings.
- You can request correction of any inaccurate information (e.g., wrong email or address).
- You can request deletion of your account and associated data, subject to regulatory retention windows.
- You can opt out of non-essential notifications (promotional emails, push alerts) at any time.
- You can contact our support team to exercise any of these rights—no fee applies.
Third-party processors and partners
We work with third-party service providers to deliver jojoy. Payment processors (handling local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment transactions) see only transaction details necessary to complete your deposit or withdrawal—they do not see your gameplay data or betting history. We select payment processors that meet industry security standards and are located in jurisdictions with strong data protection laws.
Our analytics provider may see anonymized, aggregated data about how players use jojoy—e.g., average session length, game popularity, device type distribution—but never individual account details or betting amounts. Our cloud infrastructure partner hosts our servers in secure data centres outside your region, encrypted so the data centre operators cannot read your personal information.
We do not share your data with marketing partners, data brokers, or advertisers. We do not allow third parties to use your data for purposes beyond delivering jojoy services. If we are compelled by law enforcement or court order to disclose user data, we will notify you unless legally prohibited from doing so.
Cookies and tracking on jojoy
When you use jojoy on your phone or browser, we use cookies and similar tracking technologies. Session cookies help us keep you logged in during your jojoy session—when you close the browser, the session ends. Persistent cookies (lasting longer) remember your preferences, e.g., your preferred language, your device type, or whether you've dismissed a help notification.
We do not use tracking cookies to follow you across other websites or apps. We use analytics cookies only to understand how jojoy performs—e.g., which pages load slowly, which games crash most often. These cookies are anonymized; they contain no personal identifier.
You can disable cookies in your browser or phone settings, but doing so may limit jojoy's functionality. For example, disabling session cookies will log you out more frequently. We respect your preference; if you disable tracking cookies, we will not use them unless you re-enable them.
We at jojoy believe privacy is not a feature to be negotiated—it's a foundation we build on.
Data retention and deletion
We retain your data only as long as necessary. While your account is active on jojoy, we keep your email, username, identity documents (KYC), and transaction history. This is required to process withdrawals, prevent fraud, and comply with anti-money-laundering regulations.
If you request account deletion, we remove most of your personal data within 30 days. However, we may retain anonymized transaction records for regulatory compliance (typically 7 years). We also retain fraud-detection logs for 12 months. After that window, all data associated with your account is securely destroyed. If you have questions about your data retention, contact our support team through the in-app help feature.
Security measures on jojoy
We protect your data using industry-standard encryption. All data transmitted between your phone and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed—we never store it in plain text. Payment information is handled by PCI-DSS-compliant processors, meaning it meets stringent security standards for card and banking data.
Our servers are located in secure data centres with physical access controls, redundant power supplies, and continuous monitoring. We conduct regular security audits and penetration testing. If we discover a security vulnerability, we patch it immediately and notify affected users.
We cannot guarantee absolute security—no online system is immune to attack. However, we invest heavily in security infrastructure and practices. If a breach occurs, we will notify you within a reasonable timeframe and explain what happened, what data was exposed, and what steps we are taking to prevent future breaches.
Your rights and contact information
You have rights over your data on jojoy. You can request access to all personal data we hold about you. You can ask us to correct inaccurate information. You can request deletion (subject to legal holds). You can object to certain types of processing. You can request a copy of your data in a portable format (e.g., a CSV export of your account info and betting history).
To exercise these rights, log in to jojoy and visit your account settings, or contact our support team. You can reach us through the in-app help menu, via email through our About us page, or through live chat. We aim to respond to data requests within 30 days.
If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with your local data-protection authority. We will cooperate fully with any investigation. This policy applies to all users of jojoy in supported jurisdictions. Our services are available only where local law permits. You are responsible for verifying that your access and use of jojoy comply with your jurisdiction's applicable law.
This privacy policy was last updated in 2026. We may update it periodically to reflect changes in our practices or regulatory requirements. If we make material changes, we will notify you through the jojoy app or by email. Your continued use of jojoy after such changes constitutes your acceptance of the updated policy.